ChatMate Policies

Contact Us

How to reach the ChatMate team — the fastest channels for help, reports, privacy requests and everything else.

Last updated: August 2026

The fastest answer
Most questions — camera permissions, matching, coins, skipping — are already answered in the help center. Checking there first is genuinely the quickest path, because the answer is on the page instead of in an inbox queue.
Email us
For anything else, write to [email protected]. A human reads every message; most get an answer within a couple of business days. Tell us what happened and on what device and browser — and never send passwords, card numbers or ID documents. We will never ask for those by email.
Reporting a person
If someone broke the rules in a chat, the in-chat report button is faster than email — it hands moderators the context automatically. The community guidelines explain what happens after you report. Urgent safety issues can also go to [email protected] with the word urgent in the subject.
Privacy requests
Want to know what data we hold, correct it, or have it deleted? Email [email protected] from the address in question and say what you need. The privacy policy spells out the short list of what we store in the first place.
Just here to chat?
Then honestly, the best contact is the site itself — start a video chat and you are talking to someone in seconds, or browse who is online first. That is what we built this for.

The fastest answer